We believe in keeping things simple. Because our dock kits and components are exceptionally heavy and require specialized freight handling, we work diligently to provide accurate, transparent shipping rates at checkout.
Order Confirmation & Processing
Once you complete your purchase, you will receive a confirmation email with your receipt and order number.
- Handling Time: Orders are processed, packed, and prepared for shipment within 5 business days.
- Transit Time: Once your order leaves our partner facility, standard transit time across the contiguous United States is 1–5 business days.
As soon as your order ships, we will send you a tracking email so you can monitor its progress. If you do not receive a shipping confirmation within 6 business days, please reach out to us at info@doitdocks.com.
Where do we ship from?
To provide the most efficient delivery possible, our products ship directly from partner manufacturing and distribution facilities located throughout the United States. When you place an order, we route it from the facility closest to your location.
Shipping Rates & Costs
Shipping costs for large items, heavy dock kits, and bulky accessories are calculated at checkout based on the total weight of your order and your delivery location. These rates reflect the actual cost of securing heavy freight carrier transport to your destination.
Important Delivery Information for Heavy Freight
Because our dock kits ship via LTL Freight carriers, please carefully note the following constraints:
- Curbside Delivery: Freight drivers are only responsible for curbside or driveway delivery. They are not authorized or obligated to move products onto your waterfront, inside your home, or directly to a boat slip.
- Extra Assistance Required: Please ensure you have adequate physical assistance or machinery on hand to move heavy and large packages from the curbside when your order arrives.
- Delivery Appointments: The carrier will typically call you to schedule a delivery window. It is imperative that you double-check your phone number and address at checkout. Deliveries that fail because a required delivery appointment was missed are subject to carrier re-delivery fees.
Damages During Transit
When you receive your shipment, please inspect the packaging immediately before signing the delivery receipt. If there is visible evidence of severe damage to the packaging or the products inside, please note “Damaged” on the carrier’s paperwork and take clear photos using a smartphone.
Contact us immediately at info@doitdocks.com with your photos so our team can immediately arrange a replacement or file a claim with the carrier.
Shipping Boundaries
Currently, Do It Docks only ships to addresses within the contiguous United States. We cannot deliver to P.O. Boxes, APO/FPO addresses, or international locations.