Cancellation Period and Timeframe
We like to keep things simple.
If you would like to cancel an order, please email our customer service team immediately at info@doitdocks.com to help avoid return shipping fees.
Orders canceled before shipment:
You are entitled to a full refund.
Orders canceled after shipment:
These orders fall under our 30-Day Return Policy and may be subject to return shipping costs and our standard 25% restocking fee.
Pre-Orders and Backordered Items
For pre-orders and backordered items:
- Our team may contact you to confirm that you understand and accept the estimated lead time before the order moves forward.
- Once you confirm that you are willing to wait, your order is placed in the fulfillment queue and inventory may be reserved accordingly.
- If you later cancel the order after confirming, a 5% cancellation fee may apply to cover payment processing, restocking, and supplier allocation costs.
Damaged, Defective, or Incorrect Product Delivery
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery for return instructions.
- For items that arrive damaged, defective, or incorrect, Do It Docks will cover all return shipping costs. We will provide a prepaid return label or arrange freight collection at no cost to the customer.
- Please keep all original packaging and packing materials until the claim is resolved.
- Return authorization must be approved by customer service before any return is processed.
- Once your return is approved and inspected, refunds are typically issued within 2 business days to the original payment method.
Product Never Arrived
If your product does not arrive within the expected delivery timeframe, contact us right away. If the shipment is confirmed lost in transit, you may be entitled to a full refund or replacement.
Exchanges
If your product arrives damaged or defective, you may also request a replacement item instead of a refund. We can arrange that once our customer service team reviews and approves your claim.
Items damaged after use are generally not eligible for return, although any applicable manufacturer warranty may still apply.
30-Day Return Policy Details
We offer a 30-day return policy beginning on the date your order is delivered.
Buyer’s Remorse or Change of Mind
Products returned due to buyer’s remorse, incorrect selection, or change of mind may:
- incur a 25% restocking fee
- require the customer to pay return shipping
- have original outbound shipping costs deducted from the refund where applicable
Important Delivery Note
Please inspect your shipment upon arrival.
If there is visible damage to the packaging, note the damage with the delivery carrier at the time of delivery and take photos if possible. Then contact us immediately so we can assist with a claim or replacement.
After 30 Days
After 30 days from delivery, all purchases are considered final unless otherwise covered by a manufacturer warranty or required by law.
If a product fails because of a manufacturing defect and not due to misuse, improper installation, neglect, or normal wear and tear, we may offer a replacement or other resolution in accordance with the applicable warranty.
Condition of Returned Items
To qualify for a refund, returned merchandise must be in like-new condition, meaning:
- no visible signs of wear or use
- no damage caused after delivery
- all original packaging, parts, manuals, and accessories included
Any products returned in used, worn, altered, or damaged condition may be refused and returned to the customer without a refund.
How to Start a Return
To start a return, email us at info@doitdocks.com and include your order number and a brief description of the issue. We will provide instructions for the next steps.
Method of Refund
Once returned items are received and inspected, we will send you an email confirming whether your refund has been approved.
Approved refunds are generally issued within 2 business days to the original payment method used at checkout.
Other Return Policy Notes
Do It Docks reserves the right to deny returns in situations involving misuse of the return policy, including products purchased for short-term, one-time, commercial event, or temporary promotional use.
Used products, custom products, clearance items, and certain special-order items may not be eligible for return.
Please also review our Terms of Service for additional information.